Deposit, Cancellation & Refund Policy

Appointment Deposits

The deposit shown at booking is required to reserve your appointment. Deposits are nonrefundable and are applied to the scheduled service as stated at checkout. An appointment is not confirmed until the required payment has been received and a confirmation has been issued.

Cancellations and Rescheduling

We require at least 48 hours’ notice to cancel or reschedule an appointment. With timely notice, an eligible deposit may be transferred one time to a rescheduled appointment occurring within 30 days, subject to availability.

Cancellations or rescheduling requests made with less than 48 hours’ notice, as well as missed appointments, forfeit the deposit. A new deposit is required to reserve another appointment. Repeated late cancellations or no-shows may require full prepayment or may result in future booking privileges being limited.

Late Arrival

Please arrive on time. If you arrive late, we may shorten or modify the service when it can still be completed safely and without delaying another client. If there is not enough time to perform the service properly, the appointment may need to be rescheduled and may be treated as a late cancellation.

Salon Services

Completed salon services are nonrefundable. If you have a concern, notify us within seven calendar days of the appointment and allow us to assess the service before another provider changes it. When appropriate, we may offer a reasonable adjustment performed by our salon. An adjustment is not guaranteed and is not available for a change of preference, failure to follow aftercare, use of incompatible products or work altered by another provider.

Consultations

Complimentary consultation appointments have no cash value. The $50 detailed consultation fee is nonrefundable once the consultation has taken place and is credited toward the client’s extension installation.

Extension Hair and Custom Orders

Custom-ordered extension hair, wigs, toppers, hair-integration systems, custom colors and specially prepared items are final sale once ordered. Opened, installed, worn, cut, colored, chemically altered or customized hair cannot be returned or exchanged. If you believe an unused item has a manufacturer defect, contact us within seven calendar days of receipt and keep the item unused and in its original packaging while it is reviewed.

General Retail Merchandise

General retail products that are unopened, unused and in their original saleable packaging may be exchanged or returned for store credit within seven calendar days with proof of purchase. We do not provide cash refunds for retail merchandise. Opened beauty products, tools used on hair, clearance items, gift cards and custom or special-order items are final sale except when required by law.

This no-cash-refund policy is also displayed conspicuously at the physical and online points of sale for merchandise.

Digital Products and C.A.P. EDU

Digital downloads, videos, courses, forms, templates, calculators, scripts and other C.A.P. EDU products are final sale once access or a download is provided because they cannot be returned. If we cannot provide the purchased content, or a file is materially defective and we cannot replace it, we will provide a replacement, restored access or a refund as appropriate. Duplicate purchases should be reported promptly for review.

Event, class or certification registrations may have separate cancellation and transfer terms displayed on the applicable registration page. Those specific terms control that purchase.

Square Payments

Payments and refunds are processed through Square. Approved refunds are returned to the original payment method when reasonably possible. Bank and card processing times are controlled by the financial institutions involved. Processing delays do not change the date on which we approved a refund.

Contact Us Before Disputing a Charge

If you do not recognize a charge or believe there is an error, contact us promptly at nicolelindohair247@gmail.com or 904-933-6639 so we can review the transaction and attempt to resolve the issue.